Our Commitment to quality service

Before treatment is commenced the physiotherapist will carry out a thorough assessment of your condition.


Some treatments may be hazardous so it is very important that you tell the physiotherapist if you:

  • are pregnant,
  • have a pacemaker or artificial implants of any nature,
  • have AIDS or Hepatitis,
  • are on any long term medications or have,
  • any chronic or serious health problem.

The physiotherapist will explain the diagnosis and discuss treatment options and their effects.  You have the right to refuse part or all of the treatment that is offered to you.

You have the right to a second option.  Please discuss this with your physiotherapist or doctor.  We will be happy to arrange this for you.

We will encourage family members to be present when we are treating children under 16 years of age.

All information recorded in our health records will be kept confidential.  Under the Privacy Act,  you have the right to access to, and correction of, your personal information held by us.  No information will be given to a third party without your written permission.

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